Sylvia S. is the Workforce Development Project Manager for the Arizona Association of Health Plans (AzAHP) and a Coding Documentation Liaison for M Health Fairview. She is an experienced health information manager, technical pioneer, and an avid educator. Sylvia has multi-specialty and setting experience in leading solution-oriented methodologies, developing professional development & performance improvement initiatives, implementing quality assurance & efficacy measures, and facilitating virtual higher education and adult training & learning programs. She specializes in strategic analysis, critical thinking, and organizational communication & collaboration, with advanced knowledge in healthcare operations, revenue cycle management, and organizational compliance. She has a B.S. in Health Information Management (HIM) and maintains two American Health Information Management Association (AHIMA) credentials, two certificates from the Association for Talent Development (ATD), and one Information Technology (IT) project management certificate. Communication, feedback, and accountability are three characteristics that Sylvia believes are essential to impactful comprehension, continuous improvement, and professional development. When she is not supporting the team, Sylvia enjoys rock collecting and kayaking.

Yvette T. is the Workforce Development Administrator for Arizona Complete Health. In her role, she collaborates with system partners, health care providers, and communities across Arizona to drive effective change in the workforce. She is an innovative leader that takes a consultative approach toward enhancing organizational effectiveness and is committed to improving the learning process- which has been a driving force throughout her two-decade career in Learning & Development. Yvette is enthusiastic about developing life-long learners, leadership development, and leading diversity, equity, & inclusion (DEI) initiatives. Yvette holds a Master of Arts degree in Adult Education, and her expertise includes adult learning theory, distance learning, and application of instructional design strategy. She has strong knowledge and background in program management, course development, and training facilitation. As an active member of the Association for Talent Development (ATD), Yvette continues her own professional development to build her knowledge of the dynamic talent management landscape. Outside of work, Yvette’s passions include traveling the world and attending food, music, and cultural festivals.

Mark F. is the Workforce Development (WFD) Administrator for Heath Choice/BlueCross BlueShieldAZ and has been involved in WFD since 2018. He has a master’s degree in counseling psychology and in addiction counseling. Previously, Mark was the clinical trainer for a Behavioral Health provider in Maricopa County. He also was a licensed counselor for an At-Risk-Youth program for 7 years with the National Guard. (Civilian side) Mark is also a certified instructor for a number of suicide prevention and mental health workshops. Mark volunteers for his local police department on the Crisis Support Team, supporting first responders and the community.

Selena M. is the Workforce Development Administrator at Banner Health Plans. In her 16-years as a servant leader in healthcare, she has championed systems change to improve healthcare within the community. Selena experienced a career highlight through the formation of strategic collaborations to implement innovative solutions to workforce gaps, including leading the statewide training curriculum updates for Direct Care Workers, the implementation of AZ Healthcare Careers, and workforce data collection efforts across AZ which gathered feedback from over 24,000 healthcare employees across the state. Selena has previously served as a Health Educator, Case Manager, and Population Health Management Administrator. She holds degrees in Health Sciences with a focus on Community Health Education and Public Administration with an emphasis on Healthcare Management. She also holds certificates in Project Management (PMP) and Integrated Talent Management. Outside of work, Selena enjoys traveling and board games with her family.

Celenia P. is the Workforce Development Manager for the Division of Developmental Disabilities at the Arizona Department of Economic Security. In this role, she oversees the development and implementation of the Division's Workforce Development Plan, manages the subcontracted Health Plans' workforce development activities, and supports the Network Team in monitoring gaps in the provider network. Her responsibilities also include data analysis of the provider workforce, providing technical assistance, and disseminating information across various platforms. Celenia collaborates closely with AHCCCS, Long Term Care Managed Care Organizations, contractors, provider organizations, and stakeholders to ensure that members receive services from a workforce that is qualified, competent, and adequately staffed. Celenia began her career with the Division in 2020 as a Support Coordinator before advancing to the Workforce Development Specialist and eventually her current role. She holds a Bachelor's degree in Social Work from Arizona State University and a Master's in Healthcare Management from the University of Arizona.

Mike T. is the DD & DCS CHP Workforce Development (WFD) Administrator and Manager of Provider Workforce Development and Design at Mercy Care. Helping individuals grow and develop professionally has been at the center of his 27-year career in Training, Talent and WFD, although his contribution to the healthcare sector started 36 years ago while working in group home management. A distinguished career honor was being asked by the Department of Defense (DoD) to regularly co-facilitate Active-Duty TRICARE Sessions with their National Training Team. Closer to home in Arizona, he has co-led multiple statewide healthcare provider WFD initiatives. He is a Certified Professional Coach (CPC) and a long-term member of the Association for Talent Development (ATD) where he has been published by their TD Magazine, as well as contributed to podcast and conference panel discussions. His strengths include a healthy appreciation for coaching, creating value learning cultures, adult learning approaches, innovation, out-of-the-box thinking, and strategy, while serving as a lead to drive successful, impactful TD/WFD projects. Away from work, Mike is active in hiking, travel, organizes a MeetUp group, enjoys all things British, and is a dog enthusiast.

Sarah H. is a dedicated professional serving as the Senior Manager and Workforce Development Administrator at Mercy Care. Her healthcare journey began by working with individuals diagnosed with intellectual and developmental disabilities. Over time, she transitioned to support adolescents struggling with substance use. Throughout her professional journey, Sarah discovered her true passion for helping healthcare agencies thrive in the realm of workforce development. Sarah’s educational background includes a Master of Science in Counseling Psychology from Arizona State University and a Bachelor of Science in Psychology with a minor in Biology from Indiana University: Additionally, she holds a Certificate in Project Management. Sarah actively contributes to various workforce development entities, including the Arizona WFD Coalition and the Association for Talent Development (ATD), among others local and national organizations. Outside of work, Sarah enjoys hiking, practicing yoga, traveling, creating art, and spending quality time with her pets and loved ones.

Rosa R.is the Workforce & Economic Development Specialist at Molina Healthcare. Over the past nine years, she has built a career advancing compliance and case management within human service environments. Rosa previously served as a Program Supervisor at the Arizona Department of Economic Security, where she led a Vocational Rehabilitation unit supporting individuals who are blind or visually impaired across Arizona and high needs caseloads. A career highlight includes designing and implementing policy training that improved team outcomes and consistently met federal benchmarks. Rosa is driven by a passion for building equitable systems and workforce strategies that empower underserved communities. Her core skill set includes program design, policy compliance, stakeholder engagement, financial oversight, and data analysis. Rosa holds a Master of Arts in International and Multicultural Education from the University of San Francisco and a Bachelor of Science in Psychology from Grand Canyon University. She also earned certificates in Data Analysis and UX Design from Cornell University. Outside of work, Rosa enjoys spending time with her family, outdoors, crafting, and culture-centered literature/ storytelling.

Joe C. is a dedicated Enterprise Client Success Manager (CSM) at Relias, with a passion for driving client satisfaction and business growth. During his 5-year professional journey at Relias, Joe specializes in managing and optimizing client experience for large businesses, ensuring their goals are not only met but exceeded. Joe's approach is centered around deep collaboration, proactive problem-solving, and relentless dedication to delivering value. In his first year as a CSM at Relias, Joe was awarded with the Enterprise Client Success Manager of the Year award for my outstanding performance. Throughout his four plus years at Relias, his commitment to collaboration and proactive problem-solving has consistently led to valuable contributions. His ultimate goal is to be a trusted strategic advisor and partner for his clients, ensuring their satisfaction and growth while contributing to the bottom line. Joe holds a Bachelor's degree in Physics with a minor in Mathematics from North Carolina State University. Outside of work, Joe enjoys time with his wife and two kids, playing music/guitar with his friends, and enjoying recreational outdoor activities near the water such as kayaking and fishing.

Layla B. is the Workforce Development Administrator for UnitedHealthcare Community Plan (UHCCP). In this role, she oversees workforce development initiatives for the AHCCCS Complete Care (ACC), Arizona Long Term Care (ALTCS), and Division of Developmental Disabilities (DDD) contracts. Layla collaborates with other health plans, community stakeholders, and providers to develop, strategize, coordinate, and implement workforce development initiatives across Arizona. With over 25 years of experience in the healthcare field, Layla began her career as a direct care provider and progressed into roles in management, training, and workforce development. She holds certifications in Project Management (PMP) and Integrated Talent Management. Layla is also an active member of the Association for Talent Development (ATD) and a leader on UHCCP’s Diversity, Equity, Inclusion, and Belonging Council. She earned her Master’s degree in Social Work and a Bachelor of Science in Psychology with a minor in Law from Arizona State University. Outside of work, Layla enjoys traveling, exploring culinary experiences, and spending time with family and friends. She is committed to lifelong learning and personal growth.